Last Updated: 21 August 2025 We want you to be happy with your purchase from Evvida.co.uk. If you are not entirely satisfied, we’re here to help.
30-Day Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
For hygiene reasons, pet food, treats, and grooming products cannot be returned if the packaging has been opened, unless the item is faulty.
How to Initiate a Return
Please email us at info@evvida.co.uk with your order number and the reason for the return.
We will provide you with instructions on how to send the item back to us.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Return Shipping Costs
If you are returning an item because you have changed your mind, you will be responsible for paying for your own shipping costs for returning the item.
If the item is faulty, damaged, or not as described, we will cover the cost of the return shipping. Please contact us first to arrange this.
Damaged or Faulty Goods
If you receive a damaged or faulty item, please contact us within 7 days of receipt at info@evvida.co.uk with your order number and a photo of the issue.
We will arrange for a replacement or a full refund.
